Navy Victoria Network
Proudly supported by the Melbourne Naval Committee

Veteran Welfare Referral Services

(Defence and Government Providers)

Defence Family Helpline - 1800 624 608
The Defence Family Helpline is the first point of call (for serving Permanent & Reserve personnel and their families) for support, information and connection with their community, including their local Defence Community Organisation team. The Helpline is available 24-7 and is staffed by qualified human services professionals including social workers and psychologists.

National Welfare Coordination Centre (NWCC) - 1800 801 026
NWCC is a welfare support service for the families of serving Permanent and Reserve personnel. It provides a free call 24/7 information and referral service for families of deployed Defence personnel, timely and accurate information and reassurance, support and referral to other family support agencies. Its operators can assist callers with all hours referral to support agencies, passing urgent information to deployed personnel, mailing addresses and postal regulations for overseas deployments and a friendly voice at any time.

Mental Health:
Open Arms
– 1800 011 046;
Open Arms provides free and confidential, nation-wide counselling and support for war and service-related mental health conditions, such as post-traumatic stress disorder (PTSD), anxiety, depression, sleep disturbance and anger. Support is also available for relationship and family matters that can arise due to the unique nature of the military lifestyle.

Beyond Blue – 1300 22 46 36;

Lifeline - 13 11 14;


Housing & Homelessness:

DHHS - 1800 825 955; website: 

Disability Support:
Vet Affairs Vic –
NDIS – 1800 800 1100; email:; website:

Legal Advice:
Victorian Legal Aid – 1300 792 387; website:

Financial Counselling:
National Debt Helpline – 1800 007 007; website:

Sexual Assault and Family Violence:
Call Police/Ambulance for immediate risk – 000

Safe Steps - Family Violence Response Line – 1800 015 188

1800 Respect - National sexual assault and domestic violence counselling available 24/7 - 1800 737 732

Orange Door

Substance Misuse:
Turning Point – 1800 888 236; website:

DHHS – 1300 660 068; website:

ADF Chaplaincy Support - 1300 333 362
Military Chaplains from the RAN, Army or RAAF are connected to all ships/units/bases around Australia and on Operations. They can provide all-hours support and appropriate referral to serving Permanent & Reserve personnel and their families. To access Defence Chaplaincy support, call 1300 333 362 and ask to speak to the Duty Chaplain from your area and Service.